Contact Us
Last updated: 2026-08-13
We'd Love to Hear From You
Hi there! Welcome to the Alibi™ support hub. Whether you have a question about your order, need help choosing the right product, or just want to say hello — we're genuinely happy you stopped by. At Alibi™, real humans read every message, and we're here to make sure you leave with a smile.
How to Reach Us
The fastest and easiest way to get in touch with the Alibi™ team is by email. Just drop us a line at support@tryalibi.co and we'll take it from there.
To help us help you faster, please include the following in your email:
- Your order number (if your question relates to an order)
- The email address you used at checkout
- A brief description of your question or issue
- Photos or screenshots, if relevant (they really help!)
Response Times
The Alibi™ support team works hard to get back to everyone as quickly as possible. Here's what you can expect:
- Typical response time: within 24 hours on business days
- During busy periods (sales, holidays, product launches): up to 48 hours
- Weekends and holidays: messages received outside business hours will be answered on the next business day
We promise — every single email gets a reply from a real person. No bots, no runaround.
Business Hours
Our Alibi™ support team is available during the following hours:
- Monday – Friday: 9:00 AM – 6:00 PM (EST)
- Saturday – Sunday: Closed (but feel free to email — we'll respond first thing Monday!)
Quick Answers, Right Here
In a hurry? Many common questions are already answered on our site. Before you email, you might find what you need in one of these helpful pages:
- FAQ — answers to our most frequently asked questions
- Shipping Policy — delivery times, tracking, and shipping details
- Returns & Refund Policy — how to start a return or request a refund
- Terms of Service — the fine print, made readable
- Privacy Policy — how we protect your information
Order Questions
Wondering where your Alibi™ package is? Check your shipping confirmation email for your tracking link, or review our Shipping Policy for estimated delivery windows. If your tracking hasn't updated in a few days or something looks off, email us at support@tryalibi.co with your order number and we'll investigate right away.
Returns & Product Issues
Not completely happy with your Alibi™ purchase? We want to make it right. Start by reading our Returns & Refund Policy to see what's covered, then send us an email at support@tryalibi.co with your order number and a quick note about the issue. If your item arrived damaged or defective, include a photo and we'll sort it out as quickly as we can.
Press, Partnerships & Wholesale
Interested in collaborating with Alibi™? We're always excited to connect with creators, media, and retail partners. Send your inquiry to support@tryalibi.co with "Partnership" in the subject line, and the right team member will get back to you.
A Little Thank You
The Alibi™ Team