Shipping Policy

Last updated: 2026-08-13

Thank you for shopping with Alibi™. This Shipping Policy explains how we process, ship, and deliver orders placed through our website at tryalibi.co. By placing an order with Alibi™, you agree to the terms outlined below. If you have any questions, please contact us at support@tryalibi.co.

Order Processing Time

All orders placed with Alibi™ are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a separate notification once your order has shipped.

• Orders placed before 12:00 PM (local warehouse time) on a business day typically begin processing the same day.
• Orders placed on weekends or holidays will begin processing on the next business day.
• During peak seasons, promotional events, or product launches, processing times may be extended by an additional 2–4 business days. We will notify you if there is a significant delay with your order.

Please note that processing time is separate from shipping time. Total delivery time is the sum of processing time plus transit time.

Shipping Methods and Costs

Alibi™ offers several shipping options at checkout. Shipping costs are calculated based on your delivery location, the shipping method selected, and the weight or size of your order. The exact cost will be displayed at checkout before you complete your purchase.

• Standard Shipping: 4–8 business days after dispatch.
• Expedited Shipping: 2–4 business days after dispatch.
• Express Shipping: 1–2 business days after dispatch (available in select regions).

From time to time, Alibi™ may offer free standard shipping promotions on orders that meet a minimum purchase threshold. Any applicable free shipping offers will be automatically applied at checkout.

Domestic Shipping

Alibi™ ships to all addresses within our domestic market, including residential addresses, business addresses, and PO Boxes (standard shipping only).

• Estimated delivery: 4–8 business days with Standard Shipping after dispatch.
• Expedited and Express options are available for most domestic addresses at checkout.
• Deliveries to remote or rural areas may take an additional 2–5 business days.

Delivery estimates are provided by our shipping carriers and are not guaranteed. Alibi™ is not responsible for carrier delays caused by weather, high shipping volumes, or other circumstances beyond our control.

International Shipping

Alibi™ is pleased to offer international shipping to select countries. Available destinations and shipping costs will be displayed at checkout based on your delivery address.

• Estimated delivery: 7–21 business days after dispatch, depending on the destination and customs processing.
• International orders may be subject to customs duties, import taxes, and fees levied by the destination country. These charges are the responsibility of the customer and are not included in the price of your order or shipping cost.
• Customs policies vary by country. We recommend contacting your local customs office for more information before placing your order.
• Alibi™ is not responsible for delays caused by customs inspections or clearance procedures.

If an international order is refused at delivery or returned due to unpaid customs fees, refunds (if issued) may be reduced by the original shipping cost and any return fees charged to Alibi™ by the carrier.

Order Tracking

Once your Alibi™ order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package.

• Please allow 24–48 hours for tracking information to become active after you receive your shipping confirmation.
• You can track your order at any time using the link provided in your shipping confirmation email.
• If your tracking number has not updated after 5 business days, please contact us at support@tryalibi.co and we will investigate with the carrier.

Lost, Stolen, or Delayed Packages

Alibi™ works hard to ensure every order arrives safely, but occasionally packages may be delayed, lost, or marked as delivered when they have not arrived.

If Your Package Is Delayed

If your package has not arrived within the estimated delivery window, please first check your tracking information for updates. Carrier delays are common during peak seasons. If your package has been in transit without an update for more than 7 business days, contact us at support@tryalibi.co.

If Your Package Is Marked as Delivered but Missing

1. Check around your delivery location, including porches, mailboxes, side doors, and with neighbors or building management.
2. Wait 48 hours — carriers sometimes mark packages as delivered before they actually arrive.
3. If the package still has not arrived, contact us at support@tryalibi.co within 14 days of the marked delivery date.

For confirmed lost packages, Alibi™ will work with you and the carrier to file a claim and, where appropriate, issue a replacement or refund. Alibi™ is not responsible for packages stolen after a confirmed delivery, but we will do our best to assist you.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. Alibi™ is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

• Please double-check your street address, apartment/unit number, city, postal code, and country before completing your purchase.
• If you notice an error in your shipping address, contact us at support@tryalibi.co as soon as possible. We can only update addresses on orders that have not yet shipped.
• Packages returned to Alibi™ due to an undeliverable or incorrect address may be reshipped at the customer's expense, or refunded minus the original shipping cost.

Contact Us

If you have any questions about this Shipping Policy or need help with an order, the Alibi™ support team is happy to assist you.

• Email: support@tryalibi.co
• Website: tryalibi.co

We aim to respond to all inquiries within 1–2 business days. Thank you for shopping with Alibi™!