Privacy Policy

Last updated: 2026-08-13

Welcome to Alibi™. Your privacy is important to us. This Privacy Policy explains how Alibi™ ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website at tryalibi.co (the "Site") or make a purchase from us. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

1. Information We Collect

Alibi™ collects several types of information from and about users of our Site, including:

Information You Provide to Us

• Personal Identifiers: Name, email address, postal address, phone number, and other similar contact information you provide when creating an account, placing an order, or contacting support.
• Payment Information: Credit card numbers, billing addresses, and other payment details. Payment information is processed securely by our third-party payment processors and is not stored on our servers.
• Order Information: Details about products you purchase, order history, and shipping preferences.
• Communications: Records of your correspondence with us, including customer support inquiries sent to support@tryalibi.co.

Information Collected Automatically

• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information.
• Usage Data: Pages viewed, links clicked, time spent on pages, referring URLs, and other browsing behavior on the Site.
• Location Data: Approximate geographic location derived from your IP address.

2. How We Use Your Information

Alibi™ uses the information we collect for the following purposes:

• To process and fulfill your orders, including shipping and delivery notifications;
• To create and manage your account;
• To communicate with you about your orders, our products, promotions, and updates;
• To personalize your shopping experience and provide product recommendations;
• To improve our Site, products, and services through analytics and research;
• To detect, prevent, and address fraud, security issues, and technical problems;
• To comply with legal obligations and enforce our terms and policies.

We will only use your personal information for the purposes for which it was collected, unless we reasonably determine that we need to use it for another compatible purpose.

3. Cookies and Tracking Technologies

Alibi™ uses cookies, web beacons, pixels, and similar tracking technologies to enhance your experience on our Site. Cookies are small data files stored on your device that help us:

• Essential Cookies: Enable core functionality such as shopping cart operation, checkout, and account authentication;
• Analytics Cookies: Help us understand how visitors interact with our Site so we can improve performance;
• Marketing Cookies: Deliver relevant advertisements and measure the effectiveness of our marketing campaigns;
• Preference Cookies: Remember your settings and preferences for future visits.

You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of the Site, including your ability to complete purchases.

4. Third-Party Services

Alibi™ works with trusted third-party service providers to operate our business, including:

• Payment Processors: To securely handle payment transactions;
• Shipping and Fulfillment Partners: To deliver your orders;
• Analytics Providers: To help us understand Site usage and improve our services;
• Marketing Platforms: To send communications and manage advertising campaigns;
• Cloud Hosting Providers: To store data and operate the Site.

These third parties have access to your personal information only to perform specific tasks on our behalf and are contractually obligated to protect your information and use it only for the purposes for which it was disclosed. We do not sell your personal information to third parties for their own marketing purposes without your consent.

5. Data Security

Alibi™ implements industry-standard administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for data transmitted between your browser and our servers;
• Secure, PCI-DSS compliant payment processing;
• Access controls limiting employee access to personal information on a need-to-know basis;
• Regular security assessments and monitoring.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you provide information at your own risk. If you believe your account has been compromised, please contact us immediately at support@tryalibi.co.

6. Your Rights Under GDPR (European Users)

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, Alibi™ processes your personal data in accordance with the General Data Protection Regulation (GDPR). Our legal bases for processing include contract performance, legitimate interests, legal compliance, and your consent. You have the following rights:

• Right of Access: Request a copy of the personal data we hold about you;
• Right to Rectification: Request correction of inaccurate or incomplete data;
• Right to Erasure: Request deletion of your personal data ("right to be forgotten");
• Right to Restrict Processing: Request that we limit how we use your data;
• Right to Data Portability: Receive your data in a structured, machine-readable format;
• Right to Object: Object to processing based on legitimate interests or for direct marketing;
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at support@tryalibi.co. We will respond to your request within 30 days. You also have the right to lodge a complaint with your local data protection supervisory authority.

7. Your Rights Under CCPA (California Residents)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you specific rights regarding your personal information. Alibi™ honors the following rights:

• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of that information, and the purposes for collection;
• Right to Delete: Request deletion of personal information we have collected from you, subject to certain exceptions;
• Right to Correct: Request correction of inaccurate personal information;
• Right to Opt-Out: Opt out of the "sale" or "sharing" of your personal information;
• Right to Non-Discrimination: Exercise your privacy rights without receiving discriminatory treatment.

To submit a request, email us at support@tryalibi.co with the subject line "CCPA Request." We may need to verify your identity before processing your request. You may also designate an authorized agent to make requests on your behalf.

8. Data Retention

Alibi™ retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to satisfy legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymize it.

9. Children's Privacy

Alibi™ does not knowingly collect personal information from children under the age of 13 (or under 16 in the EEA). Our Site and products are not directed at children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@tryalibi.co, and we will promptly delete such information from our records.

10. International Data Transfers

Alibi™ is based in the United States, and your information may be transferred to and processed in countries other than your own. Where we transfer personal data from the EEA or UK, we rely on appropriate safeguards such as Standard Contractual Clauses approved by the European Commission to ensure your data receives an adequate level of protection.

11. Changes to This Privacy Policy

Alibi™ may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will revise the "Last updated" date at the top of this page. For material changes, we may provide additional notice, such as an email notification or a prominent notice on the Site. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the Site after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or Alibi™'s data practices, please contact us:

• Email: support@tryalibi.co
• Website: tryalibi.co

We are committed to resolving any privacy concerns promptly and transparently. Thank you for trusting Alibi™ with your information.