Refund Policy

Last updated: 2026-08-13

At Alibi™, your satisfaction is our top priority. We stand behind everything we sell, which is why every purchase is backed by our 90-day money-back guarantee. If you're not completely happy with your order, we'll make it right with a full refund to your original payment method.

Our 90-Day Return Window

Alibi™ gives you a full 90 days from the date of delivery to decide whether your purchase is right for you. That's three whole months to try your items with confidence. If at any point within those 90 days you're not satisfied, you're eligible for a full refund.

Condition of Returns

To keep things fair for everyone, Alibi™ asks that returned items meet a few simple conditions:

• Items should be returned in their original condition — unworn, unwashed, and unused.
• Please include the original packaging and tags whenever possible.
• Returns must be initiated within 90 days of delivery.

If you're unsure whether your item qualifies, just ask — our team at support@tryalibi.co is happy to help.

How to Request a Refund

Alibi™ keeps the refund process simple and stress-free. Here's how it works:

1. Email us at support@tryalibi.co with your order number and a brief note about your return.
2. Receive return instructions — our support team will reply with everything you need to know to send your item back.
3. Get your refund — once your return is processed, we'll issue a full refund to your original payment method.

That's it. No hoops, no hassle — just a straightforward path to your money back.

Non-Refundable Items

While Alibi™ aims to accept as many returns as possible, a few items can't be refunded:

• Items returned after the 90-day window has closed.
• Items that have been heavily used, damaged by the customer, or altered.
• Gift cards and promotional items marked as final sale at the time of purchase.

If you have questions about whether your item is eligible, reach out to support@tryalibi.co before sending anything back.

Exchanges

Want a different size, color, or style? Alibi™ handles exchanges through our standard refund process: simply email support@tryalibi.co to return your original item for a full refund to your original payment method, then place a new order for the item you'd like instead. This ensures you get exactly what you want as quickly as possible.

Damaged or Defective Items

We're sorry if your order arrived damaged or defective — that's not the Alibi™ experience we want for you. If something isn't right, email support@tryalibi.co with your order number and a description (photos help!). Our team will reply with return instructions, and once your return is processed, you'll receive a full refund to your original payment method. Damaged and defective items are fully covered by our 90-day money-back guarantee.

Contact Us

Questions about your order, a return, or this policy? The Alibi™ support team is here for you.

• Email: support@tryalibi.co
• Website: tryalibi.co